Return & Refund Policy
At Samaksh Candles, every order is carefully prepared and packed. If there is an issue with your order, please contact us promptly so we can review it.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us promptly with your Order Number and clear photographs of the product and packaging. We will review the issue and, where eligible, arrange an appropriate resolution.
Handmade Product Variations
Our candles are handcrafted. Slight variations in colour, fragrance, texture, shape or finish may naturally occur and are not considered defects.
Customized & Personalized Orders
Customized, personalized and made-to-order products are generally not eligible for return or exchange unless they arrive damaged, defective or incorrect.
Return Eligibility
Return or replacement eligibility is reviewed based on the condition of the product and the details provided. Products should not be used, altered or intentionally damaged when a return or replacement request is raised.
Refunds
If a refund is approved after review, it will be processed through the applicable payment method. The time taken for the refunded amount to reflect may depend on the payment provider or bank.
Cancellations
Order cancellation requests should be made as soon as possible. Once an order has entered processing, production or dispatch, cancellation may not be possible. Customized or personalized orders may not be cancelled once production has started.
Contact Us
For return, replacement or refund-related queries, contact us at Samaksh.Candles@gmail.com with your Order Number and relevant details.