OUR COMMITMENT
Your trust means everything to us.
At Samaksh Candles, we value your privacy and are committed to handling your personal information with care, transparency and respect.
Light. Trust. Together. ♡
This Privacy Policy explains how we collect, use, share and protect information when you browse our website, create an account, place an order, contact us or request a customized candle or gifting order.
Last updated: September 2026When you place an order, create an account, contact us or use our website, we may collect information such as your name, email address, billing and shipping address, order details and other information needed to process your purchase. For custom candles, gifting or personalized orders, we may also receive details you voluntarily share, such as fragrance, colour, style, occasion or gift-message preferences.
We use your information to process and fulfil orders for sand candles, jar candles, pillar candles, wax, fragrance and home décor products; provide order and delivery updates; support custom orders and gifting enquiries; respond to customer requests; improve our products and website; and send marketing updates only where you have chosen to receive them.
Payments are processed through trusted third-party payment providers and gateways. We do not intend to store complete payment-card details on our storefront. We use reasonable administrative and technical safeguards to help protect personal information from unauthorized access, loss or misuse; however, no online system can guarantee absolute security.
We do not sell or rent your personal information. We may share only the information reasonably necessary with service providers that help us operate our store, such as Shopify, payment processors, courier or delivery partners and technology providers, or with authorities where disclosure is required by applicable law.
Our website may use cookies and similar technologies to support essential store functions such as cart and account features, remember preferences, understand website performance and improve the shopping experience. You can manage cookies through your browser settings, although some website features may work differently if cookies are restricted.
Subject to applicable law, you may ask us to access, correct or delete personal information we hold about you. You can also unsubscribe from marketing communications at any time and manage cookie preferences through your browser. To make a privacy request, contact us using the email shown below.
Our store may connect to third-party services or websites, including Shopify, payment providers, delivery services and social platforms. Those services operate under their own terms and privacy practices. We encourage you to review their privacy notices when you interact with them.
We may update this Privacy Policy from time to time to reflect changes in our business, website features, payment or delivery services, or applicable requirements. The latest version will be posted on this page together with the updated date.
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
Thank you for
being part of
our journey ♡
